Refund & Returns Policy
Simple, fair and transparent returns for a better shopping experience.
Overview
At ShopyRax, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund subject to the conditions below.
Return Eligibility
- Return requests within 30 days of delivery.
- Unused items in original packaging.
- Proof of purchase required.
- Used or damaged items are not eligible unless defective.
Non-Returnable Items
- Personal care products after opening.
- Gift cards.
- Customized products.
- Final sale items unless defective.
Damaged or Incorrect Items
Contact us within 48 hours with photos. We will review and provide a replacement or refund where applicable.
Refund Process
Approved refunds are sent to the original payment method. Processing time depends on your payment provider.
Return Shipping
If the error is ours, we cover return shipping. Otherwise, return shipping may be the customer’s responsibility.
Order Cancellations
Orders may be cancelled before shipment. After shipment, the return policy applies.
Contact Us
Website: https://shopyrax.com
Email: support@shopyrax.com